This week we’re going to talk through the function within your Admin Centre entitled ‘Log a Support Request’. This vital tool is the best way in which to communicate with the UK Churches team.

Once you have logged in to your Admin Centre you can log a support request which triggers a new ‘ticket’ opening up in our Administrative System, in your Church name. All the detail is uploaded to a central ‘Support’ tab which every member of our team can access. We have a look at the request as it comes in and it is then allocated to the member of the team who can start actioning it. Once their section of the request is complete they can either sign it off, in which case you get a notification e-mail, or they can pass it on to the next member of the team to do their part. This streamlined process ensures that your request is dealt with by the collective pool of knowledge at UK Churches and receives prompt and efficient attention from the whole team.

Explanations of how to use the ‘Log a Support Request’ function are contained within the tutorial videos available in your Admin Centre, for each stage of the process.

Happy logging

UK Churches

P.S – Next month we’ll be looking at the tremendous benefits of fully utilising your website Blog functionality