Questions and Answers

If you have a question about our services, the answer is here.
How long will it take to build my site?

From the moment we receive your design choice, we take no more than 1 week to build your site.

We then present it to you in the same ‘see live demo’ format as you chose it.
The site will have template page titles and place-holder images, ready for your logo, images, text and any other content you have to be added.

Please check out the following Before and After examples:

Keyser: Before and After

Code: Before and After

Duvin: Before and After

Do we do websites for Businesses? Yes

Memorable: Before and After

Do I have to build my site myself?

No!
Our team builds your website for you.

Once your site is built:

  1. we send you email notification that you site is ready to be personalised.
  2. We give you a sitemap in word document format, which we ask you to modify giving us your list of pages.
  3. Once we receive this, we update your site with your list of pages and placeholder images, ready for your content.
  4. At any time during the process you can send us additional content, and we will add it to your site.
  5. This process continues until you are happy and ready for us to launch your site.

When your site is ready for launch, we give you a username and password so that you will also be able to add content to your site at leisure, but our service doesn’t end there.
We will always be on hand to update your site if you send information to us, and this is all included in your monthly subscription!

How do I pay for my site?

UKChurches is a ‘Pay As You Go’ service, which means that rather like a mobile phone service, you pay as you go.

Your payment options are as follows:

  1. You can pay by card or by invoice
  2. You can pay monthly, quarterly, every 6 months or annually (there are discounts on non monthly payments)

Are there any set up fees?

YES!

There is a one off set up fee of £50

This covers:

  1. The set up of your account
  2. The build of your website
  3. The purchase/transfer or management of your domain name

What are your credit terms?

On the first of every month we issue an invoice for your records, which we send to you whether you pay by card or invoice.
We mark this as paid when we receive your payment!

Automatic late payment reminders go out on the 16th of every month, and if we have not received payment 15 days after this notification we will suspend your site.
Should we not receive payment one month from suspension we archive your files, and you will need to clear your outstanding balance and pay a set up fee of £50 in order to have your site active again.

Will I be able to update my site?

YES!

When your site is ready for launch, we give you a username and password so that you will also be able to add content to your site at leisure, but our service doesn’t end there.

We are always on hand to update your site if you send information to us, and this is all included in your monthly subscription!

How do you manage support requests?

Our customer charter sets out our commitment to you:

  • ALL support requests are managed via a queueing system or a first come first served basis.
  • We respond to all support requests and e-mails within 24hrs.
  • We keep you informed if we cannot complete your enquiry or request within 24hours, giving you an estimated time of completion.
  • If you submit a support request between a FRIDAY morning and MONDAY morning, due to the volume of support requests over a weekend, the very latest your support request will be completed by, is the close of business on TUESDAY.
  • From time to time we will schedule a specific time to batch complete support requests.
  • We don’t use complicated web design language; we break things down so that they are easy to understand.
  • We respond to feedback and any complaints by being polite and courteous.
  • If a service isn’t clearly listed on our website, we do not do it.

You can help us by:

  • Logging all of your support requests using our support request form.
  • Making sure that any requests you make of us are clear.
  • Making sure that if you work as part of a team, you agree instructions before they are sent to us to avoid mis-communication.
  • Providing us with requested information as soon as possible so that we can assist you quickly.
  • Being polite and courteous.
  • Suggesting ways in which we can improve our service.
Do you provide custom design modifications?

We do not provide custom design modifications!
Our designs are set up to be personalised by adding your choice of logo, menu items, pages, images, and text content.

As an example, we cannot:

  1. Change the size of or reposition logo areas
  2. Make bespoke modifications or coding to header or footer areas
  3. Create specific functionality that doesn’t occur with the designs inbuilt controls

Dependent on the template you choose, there are changes we can make like

  1. Changing some design colours to match your branding.
  2. Embedding Video into your homepage
  3. Enabling Social media feeds

Our standard policy is as follows:

  • If it is possible within the designs controls or variations provided by the design, then we will do it.

***Please Note***
When choosing a design, choose one that closely reflects what you are trying to achieve, and if you need help or need to know a particular designs capability, then speak to one of our team!

How do you manage domain names?

If you don’t already have a domain name we will purchase your domain name for you and take care of the ongoing renewal fees.
If the domain name you would like to purchase isn’t available, we provide you with a list of alternatives, and once we receive confirmation of your choice, we will purchase it on your behalf.

If you have an existing domain name and would like to use it for your new website, this is perfectly fine.
You have the following options:

  1. Provide us with the username and password where the domain was registered, and we will manage that domain name for you.
  2. Manage the domain yourself.
  3. If you don’t have existing emails and would like us to host your emails, you will need to change the name servers when you’re ready to launch the site. Make sure the domains name servers are pointed to ns1.churchwebsitedesign.co.uk and ns2.churchwebsitedesign.co.uk.
  4. If you have existing emails, you will need to change the domain’s DNS when you’re ready to launch the site.
  5. Once complete, we will provide you with our IP address which you will be able to enter for the main web record and update the DNS.

This actually sounds more complicated than it actually is, but we will be on hand to help you.

 

How do you manage email addresses?

Dependent on your package, you get a set number of email addresses.

Starter: 10 email addresses
Plus: 25 email addresses

Here are some of the ways that we can configure email to suit your needs:

  1. We can set up yourname@yourdomain.com so that you can access via webmail or on your mobile device or computer.
  2. We can set up yourname@yourdomain.com so that it forwards to your personal email address, meaning that you collect all of your email in one place but can reply from yourname@yourdomain.com when you are ready.
  3. We can set up yourname@yourdomain.com forwarder that just bounce to a personal email address.
  4. We can set up yourname@yourdomain.com forwarders that bounce to multiple email addresses.

Please let us know your specific needs, and we will configure email to suit you.

 

What does the basic UKChurches website come with?

All UKChurches websites are built on the impressive WordPress platform.
This allows us to manage your site effectively, but also gives you the power to add text and images, maintain a photo gallery, as well as write blog posts and keep an up to date events calendar.

Your website also comes with the following as standard:

  • 1. Cutting edge design
    2. Built by a team of experts
    3. Is Responsive to tablets and mobile phones
    4. Includes domain name purchase and renewal
    5. Has a fully featured blog
    6. Has a calendar for your events
    7. Has a photo gallery
    8. Has Audio Capability
    9. Has Video Capability
    10. Contains Contact Forms
    11. Includes 2GB Storage Space
    12. 50 Web pages
    13. 10 email addresses
    14. Comes Facebook, Twitter and Instagram ready
    15. Tech support on hand to guide you through

 

What is a rotating banner slide?

A rotating banner slide is an area usually in the header of a website where images change in rotation.
Rotating banner slides are a great feature as they allow you to promote events or initiatives.
They also have the ability to be clickable, which means that we can also set up a page with further information so that when someone clicks on the banner, they go through to a web page for more details.

Example:

  1. You have an event or special promotion, and the basic details are on your rotational banner slide.
  2. Because the banner is clickable, when someone clicks on the banner it goes through to a page that has details of the event or promotion, as well as a form that someone can use to register.

Rotating banner slides work in different ways on different websites, and and also come with different dimensions (banner sizes).
This is important because you may have a designer working on your graphics.
Also, some of our designs only permit images with a box for you to type your text overlay in.

Have a look at the rotating banner image examples on the links below:

Ascension Trust

New Life Community Church

Grace Abounds

***We demonstrate rotating banner slides on all of our designs, but they are only available to PLUS package clients.
If you intend to use rotating banners, please check with our team to ensure you are happy with how his works on your web design choice***

What do I do about a logo?

Sending us the best quality logo files you can will enable us to represent your logo at its best on your website.
We prefer high resolution files, preferably with the logo on a transparent background so that our designers can incorporate it easily and effectively.
We accept the following standard file formats:, JPEG, TIFF, Photoshop (.psd), Illustrator (.ai), Vector (.eps).
Generally, designers use a program called Illustrator to design your logo.
Adobe Illustrator is a vector based program, and the benefit of this is that vector-based images can be resized both larger and smaller without diminishing the quality.
Please contact the designer who created your logo and ask them to give you your logo design in the format that we require, as this will ensure that we can incorporate it effectively.

If you don’t have a logo, we can use a font to represent your brand name, and if you are looking for a low cost logo solution, please click here.

***Please Note***
Different designs have different logo dimensions, and so we are restricted by the modifications we can make.
Where appropriate we will give you logo area dimensions for your logo designers.

I would like to use audio and video on my website?

Modern websites have been built with the idea of integration.
Integration is the ideathat popular services such as Youtube and others can work seamlessly with websites as well as other online services, to ensure that you have the best experience possible.
We use this to amazing effect by ensuring that we recommend the best platforms that will enable you to get your message out there quickly and effectively.

Your website has the capability of hosting video and audio, but we highly recommend that you use services that stream audio and video professionally, and integrate them with our platform.

This way your audience get the best experience without having to leave your website, and you also get the instant benefits of social media sharing.

The services we recommend for audio and video are as follows:

Soundcloud

Youtube 

Vimeo

What do I do if I don’t have any images?

There is great truth in the saying that a picture paints a thousand words, and sometimes the wrong set of images can make a website look unprofessional.
Quite often this is because your story hasn’t caught up with your vision yet, and this is where stock images come in extremely handy.

We provide a stock of over 1000 images that we give you full access to.

This will allow you to update your pages, add posts and make your site look professional as you collect your own images along the way.

How do you integrate Social Media (Facebook, Twitter and Instagram etc?)

All of our sites enable you to have 2 forms of social media integration.

You can either have the standard Facebook, Twitter and Instagram icons that link out to your social media profiles.
You can also have social media feeds which we embed to your website, which allows people to read and see your social media content without leaving your website.
This is dependent on the design you choose.

You can find examples of icons and feeds in the header and footer of the UKChurches website.
Please also look at this client site

I might struggle to write text for my website, can you help?

Copywriting is an art form, and if you have never written text for a website before then this can be a real challenge.
One of the biggest deals is getting started, and staring at a blank page, or writers block can prove to be difficult.
We have access to expert copywriters that can write web copy for you, and even if you don’t use it as it comes, it can provide the creative kickstart that you need, and from there you can adjust the text to suit your particular needs.

If you need further details on our copywriting service, then click here.

How do contact forms work?

Contact forms are a very efficient way of collecting information.
They usually come in the following format:

First Name:
Last Name:
Email:
Telephone:
Message

You can change the name of the boxes to suit your purpose and once a form is submitted, it sends the information collected to the email address of your choice.

 

Do you provide ongoing support?

Yes!

Our team, is available to action your requests via our online support request form, as well as being available for telephone support during the hours of 9am-3pm.

Our support is holistic which means that we cover everything from assisting you to choose your design, and basic technical support, to the addition of content to your site on your behalf.

We also provide document and video tutorials.

Can you help me know how many visitors my site gets?

I am not sure if you will remember this, but in the old days you would visit a website and you would see a web counter that showed the number of visitors to a website.

Google analytics is a detailed analysis tool that allows you to see things like the number of visitors to your website, most popular pages and links clicked.

We don’t automatically install this to your site, so if this is data that you are interested in tracking, then please let us know by submitting a support request.

What happens if I want to choose another design?

If we have built your site and you would like to choose a different design, we charge a one off re-theme fee of £50 which can be ordered from our ‘Add on’ store.

The best way to avoid an unnecessary re-theme fee is to:

  1. Make sure that you are happy with your design and consult us before you select it.
  2. Check out the live working examples of the design you choose.
Can I change my package?

Yes!

You can change your package at any time by giving us notice.

We then make arrangements with you for your monthly subscription fee to change and make your new package features available.

Do I have to stay with UK Churches for a minimum period of time?

No!

UKChurches is works pretty much like a pay-as-you-go service, and you can cancel at any time.

What happens to my site if I decide to leave UK Churches?

We will be heartbroken!!!

Seriously, clients leave UKChurches for a variety of reasons, from lack of site usage, to gaining access to in-house skills which means that our team is no longer required.
We ensure that it is never because of our failure to deliver on what we say.

Once we receive a cancellation notice, we will export all of your content and data, making it available for you to download so that you can use your content on another website or with another service provider.

***Please Note***
As a pay as you go service, our website designs remain the property of UKChurches and you will not be able to take them with you to your new provider.

You make it so easy for someone with no technical skills to get a great website. And the customer service is outstanding. Jayne Prestwood

St Peters House

It is a great help knowing that there is a strong competent team behind me to sort what I need fixed in a quick and efficient manner.

Rev Kenny Macaulay

St Peters House

Nigel and team: a resounding AMEN!! Thank you for all you have done so far. The journey has just started. Eustace Constance

Director, Ascension Trust and Streetpastors