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Our Customer Support 

Rapid Response

• Same-Day Action: Support requests are actioned in the order received, and all support requests received during our operating hours (Monday-Friday, 9:00 AM – 3:00 PM) will be actioned on the same business day.

Transparent Communication

• Keeping You Informed: Should we need additional information, we will reach out immediately to ensure there are no delays .

How You Can Help Us Serve You Better

• Timely Logging: Please log your support requests as soon as possible.
• Clear Instructions: Provide us with clear and detailed instructions, including any relevant screenshots or examples.
• Team Alignment: If you’re part of a team, please align on instructions internally before sending them to us. This helps us avoid miscommunication and ensures we address your requests effectively.

Your satisfaction is our priority!

What about audio and video?

We recommend audio and video services for the best experience without having to leave your website:

Audio  |   Video:
Anchor |   Youtube

What about online forms?

Online forms are a very efficient and secure way of collecting information, and usually come in the following format:

First Name:
Last Name:
Email:
Telephone:
Message:

You can change form fields to suit your purpose and once a form is submitted, it sends the information collected to the email address of your choice.

What about email addresses and domain names?

If you don’t already have a domain name we can arrange the purchase of one for you.
If the name you choose isn’t available, we ask/recommend alternatives, purchase your choice and invoice you.

If you have an existing domain name, we will provide instructions on how to point it to our nameservers. If you have your own email hosted elsewhere, we’ll still need your domain pointed at our name servers which will allow us to manage your DNS for you. We’ll configure your domain to point to your third party email, and any other changes that need to be made we will action on your behalf. 

Domain pricing is as follows:
Domain renewal: .com or .org – £30 (inc VAT) per year
.co.uk or .org.uk – £22.50 (inc VAT) per year

Additional Storage
Your website comes with 2GB storage.
Additional charges are as follow:
Additional storage – £50 (inc VAT) per 5GB per year

Email

We do not provide email as part of our service, but non-profit organisations can benefit from 3rd party email facilities such as Google or Outlook for free or very low cost.

We will assist you in pointing your domain’s DNS accordingly to your chosen email provider.

Google
You will find information here: Google Non-Profit
You will find their eligibility guidelines here: Guidelines

Generally speaking, organisations must be registered with or recognised by relevant authorities as:
(1) Registered charities
(2) HMRC exempt charities or churches.

When you’re ready to get started with Google for Nonprofits, please go to: Eligibility

Microsoft offer this alternative: Microsoft Non-Profit

What if I want to accept donations?

We use Paypal, or Stripe, to receive one-off and recurring payments.
We also link to third party donation sites that you may already have set up.

Are there any set up fees?

NO!

UKChurches is a ‘Pay As You Go’ service, and you are free to cancel at any time.
We operate an automated payment system linked to your website and offer the facility to pay by card or BACS Bank

Our credit Terms terms are as follows:

1. On the 1st of every month we send an invoice with strict 15 day terms, which we mark as paid upon receipt of payment.
2. Automatic late payment reminders are sent on the 16th of every month.
3. If payment is not received within 14 days of a late payment notification, your site is automatically suspended.
4. Services are resumed within upon receipt of payment of any outstanding balance

What if I decide to leave UKChurches?

Clients leave UKChurches for a variety of reasons, from lack of site usage, to gaining access to in-house skills which means that our team and services are no longer required.

We do our best to ensure that it is never because of our failure to deliver on what we say, however once we receive a cancellation notice, we will export and send you all of your content and data.

***Please Note*** As a pay as you go service, UKChurches website designs remain the property of UKChurches and you will not be able to take them with you to your new provider.