Questions & Answers

How long will it take to build my site?

From the moment we receive your design choice, we take no more than 1 week to build your site.

What happens next?

You have 2 options:

Option 1

  1. If you have an existing website, when you choose your design, tell us the web address
  2. Once your website is built, we will copy all of the content that we can from your old site, into your new site
  3. We then send you an email with a private link for you to preview the site and send us your amendments 

Option 2

  1. When you choose your design, tell us that you will be using our sitemap document.tell us the web address
  2. Once your website is built, we will send you an email with a private link for you to preview the site 
  3. We then ask you to send us your completed sitemap document, and we will use that to populate your site.
How do I send you content?
  • You can send us your content by using Email or our Support Request Form.
  • You can attach Word documents, and Images can be sent as a zip file, uploaded to Dropbox, sent by We Transfer, or attached to the Google content form we provide.
  • Use our Sitemap Guide to assist you
What about pictures?

All of the pictures on our designs are placeholders which means they can be replaced.
As a picture paints 1000 words, we provide a stock of over 1000 images for banners, pages, and posts which will make your site look professional as you collect your own images along the way.
Your site also has a rotating banner slide area where images change in rotation.
They are a great for promoting events or initiatives, and can be clickable, so someone can click on the banner and go through to a web page for more details.

In order to preserve the quality of your site: 

  • We do not accept low resolution images, as they will appear blurry on your site
  • For banners, we only accept high resolution images with a minimum width dimension of 1200px
  • We do not accept Banner images with embedded text

 

What about logos?

If you do not have a logo do not worry, we will choose a font for your organisation name.

If you do have a logo, please send us high resolution files, preferably with the logo on a transparent background so that our designers can add it easily.
We accept the following standard file formats:, JPEG, TIFF, Photoshop (.psd), Illustrator (.ai), Vector (.eps).

***Please Note*** We are restricted by the modifications we can make to logo areas, so where appropriate we will give you logo area dimensions for your logo designers.

What about video and audio ?

We always recommend that you use audio and video services, that integrate with our platform.
Your audience will get the best experience without having to leave your website, and you get the benefits of social media sharing.

Video:
Youtube 
Vimeo

Audio:
Soundcloud for Podcasting which has 3 hours of free space to upload your audio.
Pod o Matic – Free account features 500MB of space.
Archive.org – Free audio storage
Podbean – An excellent podcasting host available from only $36 per year.

What about accepting payments?

Through payment gateways like Paypal, and Stripe, you can receive one-off and recurring payments, which we can integrate to your pages.
We are also able to link to third party donation sites that you may already have set up.

How do contact forms work?

Contact forms are a very efficient and secure way of collecting information, and we can also integrate forms to newsletter services like Mailchimp

Forms usually come in the following format:
First Name:
Last Name:
Email:
Telephone:
Message:

You can change the name of the boxes to suit your purpose and once a form is submitted, it sends the information collected to the email address of your choice.  

How do you handle support requests?

Our Support Request Guidelines:

  1. ALL support requests are managed on a strict first come first served basis.
  2. We action all support requests and e-mails between 9am and 3pm Monday to Friday.
  3. If we cannot complete your enquiry or request within 24 hours, we will contact you to give you an estimated time of completion.

To manage your expectations:

  • If you submit a support request between a FRIDAY 3pm and MONDAY 9am, due to the potential volume of support requests over a weekend, the very latest your support request will be completed by, is the close of business on TUESDAY.
  • From time to time we my schedule a specific time with you to batch complete support requests on your behalf.
  • We don’t use complicated web design language; we break things down so that they are easy to understand.
  • We respond to feedback and any complaints by being polite and courteous.
  • If a service isn’t listed on our website, we do not do it, but will make recommendations

You can help us by:

  • Logging your support requests by email or by using our Support Request Form
  • Making sure that any requests you make of us are clear.
  • Making sure that if you work as part of a team, you agree instructions before they are sent to us to avoid mis-communication.
  • Providing us with requested information as soon as possible so that we can assist you quickly.
  • Being polite and courteous.
  • Suggesting ways in which we can improve our service.
What about domain names?

If you don’t already have a domain name we will purchase your domain name for you and take care of the ongoing renewal fees.
If the domain name you would like to purchase isn’t available, we ask you for alternatives and purchase your choice for you.

If you have an existing domain name and would like to use it for your new website, Provide us with the username and password where the domain was registered, and we will manage that domain name for you. 

What about email addresses?

Both of our packages come with email addresses, and your email options are as follows:

  1. We set up yourname@yourdomain.com so that you access email via webmail, your mobile device or computer.
  2. We set up yourname@yourdomain.com so that it forwards to your personal email address, meaning that you collect all of your email in one place but can still reply from yourname@yourdomain.com when you are ready.
  3. We set up yourname@yourdomain.com as a forwarder, that just bounces email to a personal email address.
  4. We set up yourname@yourdomain.com asa forwarder that bounces to multiple email addresses.

Let us know your specific needs, and we will configure your email to suit you.  

What if I want to choose another design?

Once we have built your site, if you would like to choose a different design, we charge a one off re-theme fee of £100
The best way to avoid an unnecessary re-theme fee is to:

  1. Check out the live working examples of the design you choose
  2. Make sure you consult our team before you choose your design

UKC Perk: If you are with us for more than 2 years, we redesign your site for FREE!

Can I see some BEFORE and AFTER examples?
How do I pay for my site?

UKChurches is a ‘Pay As You Go’ service, and you can cancel at any time.        

Your payment options are as follows:

  1. You can pay by card or by invoice
  2. You can pay monthly or annually 
  3. Our Plus Package comes with 15% discount when paid annually
  4. Our prices exclude VAT
  5. We have SPECIAL OFFERS

Are there any set up fees?

NO!

Credit Terms

  1. On the first of every month we send an invoice for your records, which we mark this as paid when we receive your payment
  2. Automatic late payment reminders go out on the 16th of every month.
  3. If we do not received payment 15 days after late payment notification we suspend your site.
  4. If we do not receive payment one month from suspension, we close your account and delete your website files from our servers 
Can I see more details on your packages?

YES, just click on the links below

Starter Package

 Plus Package

What if I decide to leave UKChurches?

We will be heartbroken!!!

Seriously, clients leave UKChurches for a variety of reasons, from lack of site usage, to gaining access to in-house skills which means that our team is no longer required.

We do our best to ensure that it is never because of our failure to deliver on what we say, however once we receive a cancellation notice, we will export all of your content and data, making it available for you to download so that you can use your content on another website or with another service provider.

***Please Note*** As a pay as you go service, our website designs remain the property of UKChurches and you will not be able to take them with you to your new provider.

Ready for Your New Website?