Find Out More
Everything you need to know about us is on this page
Got questions?
This page has everything you need to know about using our service.
We are a fully staffed website design service which means you don’t need to have technical expertise.
- What’s the process?
- Questions about designs
- Technical Support
- Audio / Video
- Forms
- Email and Domain Names
- Taking donations
- Subscription fees and payment
- Cancelling your subscription
The Process
The 7 steps to launching your website
Once you join UKChurches:
- You will get an onboarding email to book your design consultation
- Once you choose your design, we take no more than 48 hours to build your site
- Have an existing website? we can copy your content, or use our sitemap guide
- We contact you to say that your site is built
- Send content and changes until you are happy and ready to launch your site
- To launch we need a Domain name – We will either purchase one, or give instructions on what to do next
- Once your site goes live we remain on hand to action your support requests
How long will it take to build my site?
Once you choose your design, we take no more than 48 HOURS to build your site..
Designs
Can I see some of your clients websites?
Yes of course!
Churches:
Great Ayton Methodist Church
St Ambrose & St Leonards
Christ Identity Ministries
St Peter’s Yateley
Ale & Teviot
St John’s Fishponds
Nuneaton Community Church
Bracknell Community Church
Catholic Women Praying
GICC
Ravenscourt Baptist Church
Charities
Ascension Trust
Street Pastors
Healing Rooms England and Wales
Missio Dei College
Daylight Academy
Word 4 Weapons
If you would like a website for your business CLICK HERE
What if I make a mistake choosing my design?
The best way to avoid this is to:
Book a design consultation anytime!
Check out some of clients websites in the box below for ideas and examples
UKC Perk: We redesign your site for FREE every 2 years!
What about colours, logos, pictures and emoticons?
Website Colours:
If you have a brand colour, please click on the link below, select your colour and let us know the colour code e.g. #b3b3ff.
Logos:
If you do not have a logo, we will choose a font for your organisation name.
If you do have a logo, please send us high resolution files, preferably with the logo on a transparent background so that our designers can add it easily.
We accept the following standard file formats:, JPEG, TIFF, Photoshop (.psd), Illustrator (.ai), Vector (.eps).
Pictures:
All pictures on our designs are placeholders which means they can be replaced with your images
We also provide access to an image library that you can use alongside your own for banners and pages.
In order to preserve the quality of your site:
1. We do not accept low resolution images, as they will appear blurry on your site
2. For banners, we only accept high resolution images with a minimum width dimension of 1200px
3. We do not accept Banner images with embedded text
***Please Note*** We are restricted by the modifications we can make to the size of logo areas, so we will give you logo area dimensions for your logo designers.
Emoticons
If you would like to select your own emoticons, Click Here
Support
Our Customer Service Commitment
Rapid Response
- Same-Day Action: Support requests are actioned in the order received, and all support requests received during our operating hours (Monday-Friday, 9:00 AM – 3:00 PM) will be actioned on the same business day.
Transparent Communication
- Keeping You Informed: Should we need additional information, we will reach out immediately to ensure there are no delays .
How You Can Help Us Serve You Better
- Timely Logging: Please log your support requests as soon as possible.
- Clear Instructions: Provide us with clear and detailed instructions, including any relevant screenshots or examples.
- Team Alignment: If you’re part of a team, please align on instructions internally before sending them to us. This helps us avoid miscommunication and ensures we address your requests effectively.
Your satisfaction is our priority!
Audio & Video
Forms
What about online forms?
Online forms are a very efficient and secure way of collecting information, and usually come in the following format:
First Name:
Last Name:
Email:
Telephone:
Message:
You can change form fields to suit your purpose and once a form is submitted, it sends the information collected to the email address of your choice.
Email and Domain Names
What about email addresses and domain names?
If you don’t already have a domain name we can arrange the purchase of one for you.
If the name you choose isn’t available, we ask/recommend alternatives, purchase your choice and invoice you.
If you have an existing domain name,we will provide instructions on how to point your existing domain name to your new website
Domain pricing is as follows:
Domain renewal: .com or .org – £30 (inc VAT) per year
.co.uk or .org.uk – £22.50 (inc VAT) per year
Additional Storage
Your website comes with 2GB storage.
Additional charges are as follow:
Additional storage – £50 (inc VAT) per 5GB per year
We do not provide email as part of our service, but non-profit organisations can benefit from 3rd party email facilities such as Google or Outlook for free or very low cost.
We will assist you in pointing your domain’s DNS accordingly to your chosen email provider.
Google
You will find information here: Google Non-Profit
You will find their eligibility guidelines here: Guidelines
Generally speaking, organisations must be registered with or recognised by relevant authorities as:
(1) Registered charities
(2) HMRC exempt charities or churches.
When you’re ready to get started with Google for Nonprofits, please go to: Eligibility
Microsoft offer this alternative: Microsoft Non-Profit
Donations
Payment & Subscriptions
How do I pay for my site?
Are there any set up fees?
NO!
UKChurches is a ‘Pay As You Go’ service, and you are free to cancel at any time.
Your payment options are as follows:
UKChurches operates an automated payment system linked to your website and offers the facility to pay for services by card payment and or invoice.
Our credit Terms terms are as follows:
- On the 1st of every month we send an invoice with strict 15 day terms, which we mark as paid upon receipt of payment.
- Automatic late payment reminders are sent on the 16th of every month.
- If payment is not received within 14 days of a late payment notification, your site is automatically suspended.
- Services are resumed within upon receipt of payment of any outstanding balance
Cancelling Your Subscription
What if I decide to leave UKChurches?
Clients leave UKChurches for a variety of reasons, from lack of site usage, to gaining access to in-house skills which means that our team and services are no longer required.
We do our best to ensure that it is never because of our failure to deliver on what we say, however once we receive a cancellation notice, we will export and send you all of your content and data.
***Please Note*** As a pay as you go service, UKChurches website designs remain the property of UKChurches and you will not be able to take them with you to your new provider.
Browse Our Designs
Check out our design and then Book a FREE design consultation with us